Returns & refunds

Please choose carefully: all sales are final, and we can't accept returns of records you've changed your mind about. If anything goes wrong with your order, though, we'll put it right at no cost to you.

Damaged, faulty or wrong item?

If a record arrives damaged, is faulty, or isn't what you ordered, tell us within 14 days of delivery. We'll send a replacement or give you a full refund, including shipping. You won't pay anything, and in most cases you don't need to send the record back.

Just tell us briefly what's wrong (for example, "the sleeve arrived crushed" or "side B skips on track 3"). A photo helps but isn't needed.

Lost parcel?

Every order is tracked and insured. If your tracking hasn't updated for 7 days, or your order hasn't arrived within 14 business days of shipping, contact us and we'll send a replacement or a full refund.

How to report a problem

1. Email us at hello@vinyldispatch.com with your order number and a short description of the problem.
2. We reply within 1 business day and arrange your replacement or refund.
3. If we do need the record back, we'll send you a prepaid return label. Please don't send anything back without contacting us first.

Refunds

• Refunds go back to your original payment method (card, Apple Pay or Google Pay).
• We issue refunds within 5 business days of agreeing them.
• Your bank may take a further 5–10 business days to show the refund.

Cancelling an order

Changed your mind before your order ships? Contact us as soon as possible. If it hasn't shipped yet, we'll cancel it and refund you in full. Once an order has shipped, it can't be cancelled or returned unless something is wrong with it (see above).